FAQ

How long will it be before I receive my order?
Shipping time varies depending on your address. For shipments in Spain our estimated delivery time is a maximum of 72 hours (3 days), except in cases where a different period is indicated.

What is the deadline for returns?
You can return your order using our delivery service until 14 days after receipt.

How will I receive my order?
We will send your purchase through the most appropriate professional shipping service for your geographic area. The shipping costs vary depending on the destination and the customs charges of each country.

Can I pay by credit card: VISA/MASTERCARD/AMERICAN EXPRESS?
At present we only use the PayPal platform for purchases from Mariscal Store. With PayPal you can use your credit card without having a PayPal account.

What should I do if I have not received my order by the agreed time?
In Mariscal Store we do everything possible to ensure that orders arrive at the agreed time. However, deliveries may be delayed for reasons beyond our control. If you are not satisfied with the delivery time you can return your order within 14 days of receipt and we will refund the amount of your purchase.

What should I do if my order is defective/broken/incomplete?
You can return your order using our delivery service until 14 days after receipt.

What is the quality of paper and printing?
All Mariscal Store prints are made on high quality art paper. The printing is carried out with pigmented high-level inks that offer vivid colors with an extraordinary result. The treatment of the prints guarantees its extreme durability.

Are the prints signed by Mariscal?
Javier Mariscal signs all prints, serigraphs and some special supports, such as large format methacrylates.

What should I do if I have a special request?
Send us an email at hello@mariscalstore.com