TERMS AND CONDITIONS OF SALE

You may place your orders through the website www.mariscalstore.com or by sending an email to hello@mariscalstore.com
You can pay by: - PayPal: a secure online payment service; you can pay by credit card without being required to have a PayPal account. More information on the various methods accepted by this service and how its secure payment gateway works [at this link] (http://paypal.com). - The payment will be made through the PayPal platform to the company JULIAN PIKER Y FERMIN SL - PELLAIRES 30-38 , 08019 BARCELONA with CIF number B67356089.

Mariscal Store reserves the right to modify the commercial offer on its website at any time (changes to prices, products, promotions, and other commercial and service conditions). These changes do not affect in any way purchases already made. The prices shown on this website for countries of the European Union already include the VAT amount that corresponds where applicable, so you will not have to pay any surcharge. The prices listed on the website for countries outside the European Union include VAT. Upon receiving your package, you will have to pay the corresponding tax and customs charges. You may contact the customs office in your country for detailed information about these expenses. If you decide to reject your purchase made through www.mariscalstore.com once the package arrives, you will have to bear the original shipping and any tax or customs charges applicable to your order and the cost of shipping the package back to our offices. This amount will be deducted from the amount repayable on your order. We are required by law to declare the exact value of the contents of the package and we cannot alter it in any way.

HOW TO BUY IN OUR ONLINE STORE

To make a purchase at our online store www.mariscalstore.com you need to add the products you wish to buy to the “Basket” and follow the steps described on the website. To complete a purchase with www.mariscalstore.com you have to fill in the online order form and send it to us following all the corresponding steps. Before placing your order, we ask you to carefully review the information (mailing address, name, etc.); you can modify your data if incorrect. Payments will be made through the secure payment platform PayPal, which means that you will be directed to the PayPal website during the payment process where you can complete payment in a completely secure environment. Once payment has been accepted you will automatically be directed back to www.mariscalstore.com, where you will see a message on the screen confirming payment. You will receive an email confirming payment and then we will send you the shipping information. Please note that you are NOT required to have a PayPal account to make payments. When you complete the order form you agree to the Terms and Conditions, Privacy Policy, Right of Withdrawal and all other contents of Mariscal Store. If in doubt or if you do not agree then do not complete the form.

SHIPPING AND DELIVERY DEADLINES

All our items are shipped from Barcelona, Spain, in a specially prepared cardboard box to protect your purchase. We always try to make shipments within the first 10 business days after confirmation of your payment, but we sometimes need more time depending on the volume of orders, so we advise you to place your order in good time, and if you do need something urgently let us know at the time of ordering. All shipments within Spain (mainland) are made through the courier company MRW and its partners, with an estimated delivery time of 24 to 72 hours. Shipments to the Balearic Islands, Canary Islands, Ceuta or Melilla, as well as International shipments, are made through the postal service, with a tracking number. In these cases, delivery times vary according to destination; you may consult us if this applies to you. If you are an international customer, you will be responsible for any additional charges for customs and local taxes, whenever applicable. Please check your local policies and regulations on international packages.

PRODUCT WARRANTY

We know how important it is for you to know that what you are buying is unique and high quality. For this reason we offer a Lifetime Warranty on all of our products. Shipping charges will only be refunded if the reasons for the return are attributable to Mariscal Store; for example, the article is not what you ordered or is defective. For more information about the warranty and the procedure please write to us at hello@mariscalstore.com

RETURNS AND EXCHANGES

If you have any problems with your purchase please contact us as soon as possible and we will try to find a solution. If for any reason you are not fully satisfied with your purchase you can return or exchange it within 14 working days from the date you received the order. To return an order you are required to contact us at hello@mariscalstore.com within 14 working days. Your right of withdrawal is subject to the following conditions: - You must contact hello@mariscalstore.com to receive your Return Number and inform us of the items to be returned. - Products must be returned intact; they cannot be used or damaged. - Products must bear the Certificate of Originality. - Products must be returned in their original packaging. - Products from the same order must be returned in one shipment, we will not accept under any circumstances returns from the same order separately.

Your return must meet these conditions to be accepted. If you are in Spain (mainland) we will send the courier to pick up your item(s) to be returned, and in all other cases, the item(s) must be sent by Certified Mail or any other registered mail service. We will NOT cover the costs of shipping and returns due to a change of mind, errors in the information supplied by you, or for not having met your expectations. Only in cases where you can demonstrate that you received a defective item shall we cover all necessary arrangements. Only returns of items purchased directly with us will be accepted. If you purchased a product in one of our partner physical retail outlets, please contact them to arrange a return or exchange. The purchase amount will be refunded through the same payment method once we have received the item and verified that it is in the same condition as it was before shipment.

CUSTOMER SUPPORT

For any clarification, to make a complaint or if there is a problem with your order, please contact us at our mailing address (c/. Pellaires, 30-38, 08019 Barcelona, España) or by email at hello@mariscalstore.com